FAQ

I open my package and my Glass Pipe was Broken/Damaged?

• Contact 24 Hour Customer Support, notify about the problem and be prepared to send the picture of your broken smoking pipe.  Our Delivery Damage Program will cover it and send you new glass pipe.

I order my glass pipe, but didn't get confirmation number?

• make sure that you complete the check out process  and payment transaction went through your bank account, contact Smoke Pipe Shop customer support if you have been charged but still didn't receive any confirmation.

How do I know that my pipe was shipped?

• As soon as each payment is clear, we ship your order the next day. After what you receive a notification from our website, with information about Shipping Carrier and Tracking Number.

Can I choose my pipe now but check out later?

• Yes, You can. As long as You keep the website page open, your item is automatically saved in Your Shopping cart. So You can just come back any time and finish the check out process.

I want to keep the privacy of my order, so is it possible to hide the name of sender?

• Yes, don't worry about it. The privacy of our customers is number one for us. All packages come in yellow or white color envelope or Kraft color box, with the sender name SPShop, so no one will know anything except You.

How does the gift coupon program works?

• If you made a purchase from Smoke Pipe Shop before or If you received a gift coupon from your friend, You can use it anytime with your next purchase. The Gift Coupon From Smoke Pipe Shop apply to the entire purchase amount including shipping cost. At the check out process you will have to enter the coupon number, You will see the discount apply at the end of the process.

I received the Gift Coupon but it doesn't work at the check out?

• Contact Our Customer Support, they will assist you with this problem right away.

This is my first Pipe. Which one should I choose?

• Read Our Article "Glass Pipe" or Contact our Customer Support. They will lead you thru the process and help you find the right pipe for you.

• All Orders Ship From Miami, Florida. If Your Are Local Miami, Miami Beach, Kendal, Hialeah Resident and Would Like To Do Local Pick Up - Contact Our 24 Hour Customer Support